Are Your Prices Higher Or Lower Than Travelocity, Expedia Or Other Travel Websites?
As an InteleTravel Advisor you have the huge advantage of offering
a Best Travel Price Guarantee to your customers. InteleTravel
travel prices should never be higher – and might often be lower
due our negotiated rate contracts, exclusive relationships, and the
methods and resources we employ that other booking engines and
travel websites will not. Of course, it is not always just about price,
and if you are providing a value service to your customers, if they
trust you and know you care about them, then a few dollars more
or less should not make a difference.
Concentrate On Better Customers: The best customers are loyal
to you because of your relationship and will value the way you
service them. They will often feel a small difference in price,
if there is any difference at all, is worth it for the security and
pleasure of giving you their travel business. Conversely, if you
find you have customers who are constantly shopping other travel
outlets and focused solely on minor price differences, they are
not the kind of customers you want. It is sometime ok to “fire”
customers like this. They take up your valuable time which could
be spent on more lucrative accounts.
Make Sure It’s A Valid Comparison: It is also important to
remember that Travel Fares and Rates are set by the travel
supplier – our partner cruise lines, hotels, vacation companies,
etc. – and not by InteleTravel or any other travel agency. These
prices are built on complex factors like class of service (e.g. first
class vs. economy), types of rooms and cars, availability for your
selected dates, yield management and occupancy considerations
by the supplier (how full they expect to be for those dates), the day
and even the time you make the reservation, travelers age and
state/province of residence, and more. Therefore it is critical to any
comparison that these factors are exactly the same for each price
quote. In other words, you have to compare “apples to apples”
and not “apples to oranges.” As part of InteleTravel’s Best Price
Guarantee, we provide an easy online tool to confirm just that.
All Best Travel Price Guarantee claims must be
made online through the tool provided under
“Our Guarantee” on the website.
The following conditions must apply:
- Same exact hotel, cruise ship, car company, vacation company or other provider
- Same exact period of stay or travel
- Same exact room/bed, cabin category, car category, class of air service, and itinerary
- Same advance purchase requirements, payment, prepayment, service fee and deposit requirements (if any)
- Same cancellation and amendment policies
- The room, cabin, air reservation, vacation package, etc. must be available for instant confirmation at the time our agents check availability
- The total base purchase price of the travel must be at least $50.00, not including any taxes or fees
- InteleTrust Best Price Guarantee does not apply to differences based on service fees, booking fees, processing fees, shipping fees, paper-ticket fees and other fees not included in the base travel price, nor to differences based on add-on services or products such as additional guests or beds, premium seat charges, baggage charges, beverage packages, shore excursions, onboard spending credits, gratuities, premium dining charges, fuel, infant car seats, etc., not included in the base travel price.
InteleTrust Best Price Guarantee does not apply to unpublished rates, such as:
- Private rates
- Packaged or promotional rates where the rate for the compared component is not separately quoted and visible to the customer
- Hotel rooms or car rentals or tour rates individually, when sold as part of a travel package
- Any travel where the name of the supplier (hotel, airline, cruise line, operator, etc.) is hidden or unknown to the customer at the time of purchase.
- Rates that are not available to the general public, which include:
- Travel industry rates, agent rates, FAMS, InteleTravel.com FAMS
– Corporate discount rates
– Group or meeting rates
– Any rates requiring membership, (i.e. AAA or AARP rates)
– Loyalty programs
– Any organization with rates intended for a specific group of
individuals and are not meant for the general public
– Travel won as part of a contest, sweepstakes, etc.