For security reasons and to keep customers from accidentally canceling important travel arrangements, Travel Partners (hotels, cruise lines, etc.) do not usually make Cancellations possible through online booking engines. How to cancel depends on the Travel Partner and the type of travel booked. Customers should simply follow the instructions always included in the email confirmation. If a customer contacts you, make sure you take the necessary steps for them immediately, by either contacting the Travel Partner, or asking for help from CustomerService@InteleTravel.com or CustomerServiceUK@InteleTravel.com. Cancellation policies and any penalties vary by Travel Partner and are always disclosed prior to purchase, and listed on all confirmations.

Note: For assistance with cancellations, refunds, modifications, or on the spot issues with hotels, car rentals, activities/events booked in their back office booking engine, Agents must open a ticket with Travel Desk so we may assist in a timely manner.